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Update on the repairs from dealer....
According to the tech, they did not remove the slide, thank goodness! !
From what im being told, was when they installed the roller and bracket on the slide from factory, Keystone installed an extra screw that was not supposed to be there thus causing all damage aka tearing of the wood and fabric.....
One must ask why did they do it and just left it in place.....waiting to pick FW as well as see the pictures of the extra screw and issues..
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