[1retired06]

Agree, dealer not proactive. Our dealer service department has routinely gotten over the telephone approval for warranty work, even once sending photos electronically to Keystone for documentation. My opinion, dealer service depts dont like warranty work because Keystone provides funding levels not profitable, and dealer would rather have his bays full of non-warranty work where he can bill whatever hours he wants. And just like WeBeFulltime, we have never left our rigs parked at a dealer location. We take it in, they inspect, order the parts, and we bring back when parts are in and ready for installation.