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Old 05-21-2023, 10:13 AM   #2
Carl n Susan
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Join Date: Oct 2005
Location: Carmichael - CA
Posts: 7,445
M.O.C. #4831
More information about the behavior would help. Does it attempt to light and fail? Can can hear the igniter clicking? Is there a smell of propane? Are there obstructions (wasp nest) in the burner tube? What more can you tell us?
In the Files section (look for the link in the thin brown ribbon above) are two manuals of the Suburban Water Heater that may help.

The Suburban Water Heater Service & Training Manual
and the Water Heater Troubleshooting - Suburban


P.S. Where in Olympia are you located?
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Carl (n Susan)
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2012 Montana 3700RL Big Sky Package towed by a 2015 Ford F350 6.7L PSD 4WD CC LWB

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