[RMcNeal]

Camping World improperly installed my B&W Companion hitch and in doing so, stripped out two of the bolts that hold the frame with the puck mounts to the upgrights.
Found it when I was trying to lower the hitch to the lowest setting and called B&W to try and order replacement parts. After sending them a picture, they sent me an entirely new hardware kit with stainless bolts, washers, and all the hardware to put the hitch together at no cost, even though it wasn't their fault.
Great company and excellent customer service.