Update: I've now replaced the gear pack, flattened the crowning tube again, and installed the service assembly. I am extremely disappointed to report that it has made no difference...without the washer fix, the gears jump.
I'm at my wit's end and am ready to light this stupid trailer on fire. I regret so much spending additional money on a trailer that had the fancy new flush floor slides. They are absolute garbage. How the hell do I get this stupid thing fixed!?
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