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Keystone has more pull with Lippert than you or your dealer. I would work both angles, Lippert & Keystone, but I think your dealer should be doing this for you. Both Keystone and Lippert would prefer to talk to your dealer.
Sorry for your frustration, Good luck.
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Scott & Alta
2017 Montana 3160RL, Legacy, Onan 5.5Kw, Solar
2022 F-450 Lariat Ultimate
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