[NCFischers]

With all the negative comments about Keystone customer service, I feel that I need to relate my recent experience. At the fall rally in September, the Keystone tech looked at a problem we were having with an interior wall separating. I was told that I would need to call customer service to schedule repairs. Customer Service first told me to contact my dealer which is not feasible since we live on the East coast and our dealer is in Coos Bay, Oregon. The RV is still under warranty so they referred me to Affinity RV Repair in Goshen, Indiana. When I brought the rig to Affinity, they told me that Keystone would need to authorize the repairs before they could start work. Keystone got Lippert involved and between the three companies, everything was completed in four days. I couldn't be happier with Affinity, Keystone and Lippert. Good experiences need to be shared as well as gripes about service.