Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

remhob · 08-22-2011, 02:36 PM

While at the mid-Atlantic rally in Marion NC our converted went out. Fortunately the rally was held at Tom Johnson’s Camping Center.

They didn’t hesitate to help us even though they are not a Montana dealer and their service department was very busy. Our service rep. checked on the warranty and found that the converter was covered by warranty.

It took a little while, simply because they ordered a new one from Progressive and it was shipped without the connecting cable which was then sent ground mail by progressive. Our impression was that they were honestly concerned about us and they delay. They communicated frequently and were responsive to our concerns/needs.

As soon as the cable was delivered they sent a tech over to install the part and check everything out. The service was excellent!

We wouldn’t hesitate to recommend Tom Johnson's if you need service while in the Marion NC area.

They also have a very nice campground with reasonable rates. It was a great place for our rally.

08-22-2011, 02:36 PM	#1
remhob Montana Master Join Date: Mar 2010 Location: Newport Posts: 546 M.O.C. #10257	Tom Johnson Service While at the mid-Atlantic rally in Marion NC our converted went out. Fortunately the rally was held at Tom Johnson’s Camping Center. They didn’t hesitate to help us even though they are not a Montana dealer and their service department was very busy. Our service rep. checked on the warranty and found that the converter was covered by warranty. It took a little while, simply because they ordered a new one from Progressive and it was shipped without the connecting cable which was then sent ground mail by progressive. Our impression was that they were honestly concerned about us and they delay. They communicated frequently and were responsive to our concerns/needs. As soon as the cable was delivered they sent a tech over to install the part and check everything out. The service was excellent! We wouldn’t hesitate to recommend Tom Johnson's if you need service while in the Marion NC area. They also have a very nice campground with reasonable rates. It was a great place for our rally.