Quote:
Originally Posted by mtlakejim
You should not have to get down on bended knee and beg a customer service rep to assist. They should understand if a customer is upset. We spend a LOT of money on these things!!
The best way to calm a customer down is with RESULTS not by hanging up on them!!!!!
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Montana's since 2006 never had a service rep hang up on me or begged them to assist me.
They have always been helpful once they understood what I was talking about.