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This is where we can blame the manufactures though. In the automotive industry the dealerships are held to be accountable by the manufacture for maintaining a level of customer satisfaction. Service departments with low or substandard customer satisfaction surveys are penalized. Factories will require much tougher standard towards approvals for warranty repair, sales department number of vehicle allocation on new RV's could easily be weighed towards satisfied customer's.

The auto manufacture's download the dealers daily repair orders and surveys EVERY customer, to include every oil change, tire replacement, etc. Every customer will receive a survey if not surveyed in the past 12 months. If sales drives the RV industry then let the results of those surveys drive the allocation of new rv's that a dealer will receive. Think a dealership owner will not start watching the number of satisfied owners he maintains. Owners and management will become very concerned when new inventory starts shrinking while the competitive dealer receives bonus units for high customer satisfaction! There is not enough inventory to go around now to meet the demand supply so every new rv counts as should every satisfied customer.