I just had what I think is the same problem while boondocking. We needed to run dump out black tank and the awning wouldn’t retract. I could hear a clicking sound but nothing moved. I got out the manual and did as it said but I couldn’t get it to manually roll in. I ended up having to take the arms off the ends and lower it to the ground. Quite a feet for just the wife and I. Now I have to figure out how to get it home. Maybe some place can repair it - new motor and awning material but I’m thinking I need to replace the whole thing now. Does anyone have any recommendations of a model or brand I should replace it with?
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Rod & BJ
2019 3811MS , 2020 GMC 3500 Dually Denali Duramax, Anderson hitch.
Mesa, AZ
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