[Bruce in DFW]

I think it is wonderful that you had a good experience with Keystone Customer Service, but they have yet to correct the design flaws and build quality issues that are creating all of the broken welds and sidewall cracks. It's been going on for MANY years. We have a 2017 Montana that we purchased in 2019. It took us a while to notice that the back lower right corner of back wall was sticking out at least an inch. It was beyond the 3-year structural warranty period - and Keystone refused to repair it. They continue to build products with defective designs - and only fix a very small fraction of the broken units - because so many people don't realize they have broken welds or don't see the cracks until it's too late. It costs thousands of dollars and weeks or months of lost use of the trailer to correctly repair these types of issues. If buyers only knew - they might steer clear of Keystone products. So, the question is - WHEN will Keystone correct the design flaws that are creating all of these issues? They should have done so YEARS ago! Is it going to take a class action case to hold them accountable?