[cgeis48]

As loyal Montana Fifth Wheel customers since 2000, we are deeply disappointed by the recent decline in the quality of their products and the poor customer service we have received. We have witnessed this decline firsthand with our 2022 Montana Legacy, which has had numerous manufacturing defects from the start, including a sagging recliner/dinette slide ceiling. Many other issues include malfunctions and incomplete fit and finish throughout the RV. Despite contacting Keystone Customer Service, we were instructed on how to repair the sagging ceiling using a tech and ourselves. This speaks volumes about their lack of quality control and customer service. You all know the story.
Rather than to be ignored we should be made whole.

We are at the end of our patience and burned out on repairing manufacturing defects. We paid a premium price for our Legacy, but we cannot sell it or trade it in without full disclosure of its defects. Additionally, Keystone Customer Service does not respond to our questions or concerns, which has added to our frustration, and anxiety.

We are now preparing documentation, including communications and photos sent to Keystone, to take legal action against Keystone. We are searching for an attorney who is willing to represent us, and we are open to filing a class action lawsuit on behalf of other Montana Fifth Wheel owners who have experienced similar problems.

We are serious and determined to hold Keystone accountable for its defective products and poor customer service.