|
Carol-
That is the way that it should be handled. Most people will have to travel some distance to get to Goshen and would expect that having made an appointment that Keystone will be ready to service you on that date. Anyone just dropping in upsets the system and a stop-by should not be taken ahead of an appointment.
A sign at our Vet's office says patients will be seen in this order....
emergencies, appointments, then walk-ins.
|