I thought it odd that both AC units were the same model, but didn't think much about it.
Will pull the Build sheet again and send it forward to Keystone Although they should have it. Our Dealer less than helpful and blamed everything that went wrong on Covid./
Quote:
Originally Posted by Option 65
Check your build sheet and then confirm the model and serial number on each unit mounted on your roof. Our 2019 3120RL came from the factory without the heat pump. (It was supposed to be there). It took numerous weeks and a dealer willing to argue with the factory to get ours replaced with the correct unit.
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