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That's very unfortunate. No one should have these types of issues with a brand new unit. And why it takes so long to get these things fixed is beyond me. Imagine if automobiles were treated in the same fashion.
Only thing constructive I have to say is your situation is exactly why I always fill up the fresh water tank and use the pump instead of hooking up to city water. Doing it this way you can tell instantly if there's a leak because the pump will run with no one using water
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