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Jeff, I've seen the hydraulic Step Above installed. There was no interference with the screen door or entrance door. The DW didn't care for them as she was afraid she would trip over the strut mounted on the inside. Perhaps you could contact MorRyde and request the installation specifications and determine if the installation was performed correctly. If it was not, it would be a warranty issue.
Best Regards.
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John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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