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Old 01-20-2020, 09:54 AM   #1
ExPatNW
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Frame Flex Survey

Before I start, this is not a witch hunt, or an opportunity to complain about quality control at Keystone. I have owned two keystone products now and they have had issues which Keystone has always come through and fixed. One they fixed for us was well outside of the warranty period, but they fixed it anyway. All RVs have their problems, the roads can be very bumpy!

So i noticed at a recent RV show that the 2020 Montana 3790/91 RD has a different design around the front left near the bedroom slide than our older 3790RD does. My suspicion is this is to try and stop the rigs from developing the Frame Flex problem.

I wanted to gather some data from more owners, so put together a short (ish) survey. You can access it here https://freeonlinesurveys.com/s/Xeaalepd

I hope it shows that owners with the newer rigs are not having this problem (but I realize that people with 2020 models won't have had them for that long and perhaps the problem has not materialized yet).

My 2017 does not have the pull out tray rear storage and also does not have the full window on the rear wall in the den which I really like, so one day I might move to a newer model than out 2017.

Anyway - if you have 2 mins and like filling out surveys do me a favor and fill it out? Its focus really is Montana/High Country/Big Sky from about 2015 to 2020.
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Old 01-20-2020, 04:11 PM   #2
Vet4jdc
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Quote:
Originally Posted by ExPatNW View Post
Before I start, this is not a witch hunt, or an opportunity to complain about quality control at Keystone. I have owned two keystone products now and they have had issues which Keystone has always come through and fixed. One they fixed for us was well outside of the warranty period, but they fixed it anyway. All RVs have their problems, the roads can be very bumpy!

So i noticed at a recent RV show that the 2020 Montana 3790/91 RD has a different design around the front left near the bedroom slide than our older 3790RD does. My suspicion is this is to try and stop the rigs from developing the Frame Flex problem.

I wanted to gather some data from more owners, so put together a short (ish) survey. You can access it here https://freeonlinesurveys.com/s/Xeaalepd

I hope it shows that owners with the newer rigs are not having this problem (but I realize that people with 2020 models won't have had them for that long and perhaps the problem has not materialized yet).

My 2017 does not have the pull out tray rear storage and also does not have the full window on the rear wall in the den which I really like, so one day I might move to a newer model than out 2017.

Anyway - if you have 2 mins and like filling out surveys do me a favor and fill it out? Its focus really is Montana/High Country/Big Sky from about 2015 to 2020.


Are there specific Montana and MHC models that have experienced this issue?
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Old 01-20-2020, 04:18 PM   #3
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Originally Posted by Vet4jdc View Post
Are there specific Montana and MHC models that have experienced this issue?
I know for certainty that the 3790/1 and the 3700/1 are affected.

I cannot say about the others.
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Old 01-20-2020, 06:23 PM   #4
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ExPatNW - very good survey.
However - the last question with the pics of the front slide do not apply to my unit. I picked the first photo with the greater dimension, but if I had an option for “C. Neither apply to my unit” I would have picked that option. See my pic below. I have wondered if my unit might be immune from frame flex due to the location of the bedroom slide NOT being anywhere in the nose.
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Old 01-20-2020, 10:13 PM   #5
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Hi Mikendebbie - great point - I tried to update the survey but as that question has data against it now it would not let me change the options - which is a shame. Sorry about that.
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Old 01-21-2020, 05:49 AM   #6
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Hi Mikendebbie - great point - I tried to update the survey but as that question has data against it now it would not let me change the options - which is a shame. Sorry about that.
ExPatNW - you should be able to adjust results to some degree since you are capturing model and year. You can subtract some number of votes on the nose dimension pic question for those of us that have a model that (perhaps) does not apply. I am not saying that my model is immune to frame flex - I just don’t know for sure.
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Old 07-22-2022, 08:35 PM   #7
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Your survey is no longer available. We have a 2020 model bought it in 2019 we are in review with keystone and Lippert to see if we have a frame flex issue.
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Old 01-20-2020, 06:22 PM   #8
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I hope this survey gets participation to yield results for all of us.
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Old 01-20-2020, 06:30 PM   #9
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I like the fact that it lets you vote like they do in Chicago. Early and often.
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Old 01-20-2020, 07:24 PM   #10
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I did not see the 3761 FL on the list. With 2 front slides maybe mine has 2 times the chances to fail or maybe by 2019 they found someone that could weld. Possibly after all the problems they may even inspect the welds now, naw that would make sense and take 3-4 minutes.
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Old 01-20-2020, 10:18 PM   #11
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Hi CaptnJohn - I "borrowed" the list of models from another website - perhaps that have it wrong. They only listed the 3760/3761 in the 2020 model year.
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Old 07-22-2022, 08:38 PM   #12
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3761 2020 model bought in 2019. Looks like frame flex issue with ours
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Old 01-21-2020, 05:05 AM   #13
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John so you are not lulled into not checking. I have frame flex and I have a 2019. So I would keep an eye out if I were you.
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Old 01-27-2020, 08:56 AM   #14
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John so you are not lulled into not checking. I have frame flex and I have a 2019. So I would keep an eye out if I were you.
I have a 2019.5 3761FL. What model do you have? I keep looking as I have 2 front slides. We travel a lot with minimum fw as that tank is near front too
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Old 01-21-2020, 06:52 AM   #15
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We have had two Montana's the 06 3400 and now the 2013 3402. We did not have frame flex on either of them although we had what LOOKED like frame flex the actual problem was the sidewall pulling loose from the aluminum framing. Keystone repaired both but the frame was not broken in the over hang. I wonder how many frame flex problems are not frame flex at all.
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Old 01-21-2020, 10:57 AM   #16
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As Monty Parks pointed out previously, there are two issues. Frame flex and wall flex. Richfaa mentioned this above.
We had wall flex.
Model. 2019. 3130re
The aluminum weld broke on the vertical stud next to the bedroom slide. We had it fixed last week (missed Quartzsite) at Affinity in Elkhart In. THEY DID AN AWESOME JOB!!! And fast!!! Along with a few other minor warranty repairs including replacing the 50A breaker with the 80A one to fix the hydraulic pump issues. Works great now!!
BTW, at the rally in September we had a lippert tech look at ours and he said we were fine. At that time there was just the bulge in the outside wall. No damage was visible inside the bedroom closet.
Since then DW noticed the split in the wall at the bottom of the closet. We notified Keystone. Standard answer, take it to a dealer CW??? No way!!!! We took it to Affinity.
THEY ARE GREAT!!!!
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Old 01-26-2020, 01:50 PM   #17
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Quote:
Originally Posted by Daryles View Post
As Monty Parks pointed out previously, there are two issues. Frame flex and wall flex. Richfaa mentioned this above.
We had wall flex.
Model. 2019. 3130re
The aluminum weld broke on the vertical stud next to the bedroom slide. We had it fixed last week (missed Quartzsite) at Affinity in Elkhart In. THEY DID AN AWESOME JOB!!! And fast!!! Along with a few other minor warranty repairs including replacing the 50A breaker with the 80A one to fix the hydraulic pump issues. Works great now!!
BTW, at the rally in September we had a lippert tech look at ours and he said we were fine. At that time there was just the bulge in the outside wall. No damage was visible inside the bedroom closet.
Since then DW noticed the split in the wall at the bottom of the closet. We notified Keystone. Standard answer, take it to a dealer CW??? No way!!!! We took it to Affinity.
THEY ARE GREAT!!!!
Had stud break loose from bottom plate next to living room slide on 2015 HC. Keystone paid for the repair even tho a year out of warranty.
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Old 08-15-2022, 08:01 AM   #18
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We are having the same issue with the slide on our 2017 HC 305rl.... just noticed it an a small crack on the inside wall. Who did you contact about this? The dealer or Montana?
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Old 09-05-2022, 03:15 AM   #19
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We are having the same issue with the slide on our 2017 HC 305rl.... just noticed it an a small crack on the inside wall. Who did you contact about this? The dealer or Montana?
Contact your dealer to have the documentation process started for the claim, then follow up with Keystone Customer service as most dealers will NOT want to deal with this as they have NO IDEA how to repair them. A lot of dealers will tell you that the claim has been denied when in fact, they haven't even started the claim. Follow up.
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Old 01-29-2020, 04:48 PM   #20
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Quote:
Originally Posted by Daryles View Post
As Monty Parks pointed out previously, there are two issues. Frame flex and wall flex. Richfaa mentioned this above.
We had wall flex.
Model. 2019. 3130re
The aluminum weld broke on the vertical stud next to the bedroom slide. We had it fixed last week (missed Quartzsite) at Affinity in Elkhart In. THEY DID AN AWESOME JOB!!! And fast!!! Along with a few other minor warranty repairs including replacing the 50A breaker with the 80A one to fix the hydraulic pump issues. Works great now!!
BTW, at the rally in September we had a lippert tech look at ours and he said we were fine. At that time there was just the bulge in the outside wall. No damage was visible inside the bedroom closet.
Since then DW noticed the split in the wall at the bottom of the closet. We notified Keystone. Standard answer, take it to a dealer CW??? No way!!!! We took it to Affinity.
THEY ARE GREAT!!!!
I've recently emailed my Dealer with exactly the same problem. I haven't heard back from them yet. I have a 2018 3130RE. Obviously a design flaw with them. I thought it was the electric motor of the slide over-extending and pushing the wall out. I thought it would be a simple adjustment of the slide motor, but your photos have enlightened me - they look very similar to mine. It is definitely more serious than I thought. Thanks for the info. Much appreciated.
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