How long does Keystone DIY take to respond?

[thedinobots]

Hi everyone,

I love the idea of the DIY program, and submitted two claims online for replacement parts with photos and all of the requested information. Its been over a week and I haven't gotten so much as an acknowledgement, let alone any idea of turnaround time, shipping time, etc.

By the time they respond, we will likely be in another state and will need to change the shipping address.

What have others experiences been?

P.S. sorry for the typo in the subject line - can’t figure out how to change it!

Thanks!


MOD Update: I fixed the title for you