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Montana has been #1 for something like 11 years and much of that is because they stood up and took ownership of their problems, made them right, and even went the extra mile when needed.
I've been following your travails on this one and believe strongly this is one where Keystone must step up and own up to their responsibility. If they don't, that's more tarnish on their reputation, in my opinion, and certainly will weigh significantly in our future purchase decisions.
Come on, Keystone, these people have been longtime supporters of your company and, particularly, the Montana brand. This is our third Montana (2001, 2003, 2007) and is not Dave and Betsy's first, either. You folks really need to do right by these folks. Many of us are watching to see how you respond. I know we sure are.
I know there is different management at the helm for Montana. I sure hope they take a cue from their predecessors (Jeff Rank and Aram Koltookian) and step up to the plate.
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