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11-25-2017, 06:38 PM
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#1
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Established Member
Join Date: Sep 2017
Location: Alton Bay
Posts: 13
M.O.C. #20473
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entrence door wont close without damaging screen door
We have a 2017 3720 with the new style stairs that are locked in the door way. the dealer just replaced the screen door because it was damaged by the stairs. now they cant get the entrance door to close. anyone elde run up against this ?
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11-25-2017, 08:02 PM
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#2
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,898
M.O.C. #20477
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Have not had any issues with ours. We love the MORryde steps.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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11-25-2017, 09:43 PM
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#3
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Site Team
Join Date: Apr 2017
Location: Colorado Rockies
Posts: 1,910
M.O.C. #19755
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I wonder if the replacement is the correct size? There is not a lot of clearance.
How did the original door get damaged? If you don't open the entrance/screen door all the way, the steps will hit the doors when you take them down.
__________________
Scott & Alta
2017 Montana 3160RL, Legacy, Onan 5.5Kw, Solar
2022 F-450 Lariat Ultimate
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11-27-2017, 06:59 PM
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#4
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Montana Fan
Join Date: Jul 2017
Location: Monett
Posts: 138
M.O.C. #20129
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OK, I have the new, new MorRyde 2.0 stow-able steps. Our first 2018 had the steps with the lock handle in the middle, no issues at all, the new 2018 (replacement trailer) has hydraulic Assist/strut stow steps with no lock BUT it is causing the screen door to bind on the right side and the outer door to close hard. it is denting and marring the aluminum door on the right side where the stop pad is on the steps. Same problem as you?
__________________
Jeff & Lori Banning + the Yorkies Lucy and Ricky
2018 3950BR
2017 Ford F350 King Ranch DRW 6.7L PS 4:10's
Monett, MO
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11-28-2017, 05:41 AM
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#5
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Quote:
Originally Posted by jeff_banning
OK, I have the new, new MorRyde 2.0 stow-able steps. Our first 2018 had the steps with the lock handle in the middle, no issues at all, the new 2018 (replacement trailer) has hydraulic Assist/strut stow steps with no lock BUT it is causing the screen door to bind on the right side and the outer door to close hard. it is denting and marring the aluminum door on the right side where the stop pad is on the steps. Same problem as you?
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You need to adjust the length of your steps using the adjustable ends. Make them shorter and the steps go down more allowing doors to properly close. We had same problem with ours first stop after leaving dealer.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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11-28-2017, 08:19 AM
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#6
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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We found the same problem when we received our new 3950BR. When storing the stairs, the screen door hit the stairs. Also, the outer door pressed against the screen when closed. To make matters worse, the space for the deadbolt lock was insufficient. This caused the door to open while the rig was being towed. Found that out on the freeway doing 63 mph.
I had installed the MorRyde stairs on our previous rig and referred to the installation manual still in my possession. The distance from the threshold to the front of the StepAbove hinge plate should be 15/16". There should also be 1/8" clearance between the inside lip on the door jamb and the outside edge of the step on each side.
When I measured the distance from the threshold to the hinge plate on the new rig, it was 3/4" on one side and 13/16" on the other. Since we were only a few weeks from the National Rally, we waited to show this to Keystone service. A simple template and a couple of side to side measurements should have made this a simple and quick installation. Sounds like Jeff Banning has the same issue.
At the rally, Keystone replaced the steps, the screen door and corrected the space for the deadbolt lock.
WeBe Fulltime is correct. When the stairs are deployed, the length has to be adjusted to allow the doors to properly close.
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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12-05-2017, 07:47 PM
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#7
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Montana Fan
Join Date: Jul 2017
Location: Monett
Posts: 138
M.O.C. #20129
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My steps mentioned are the new/new MorRydes, they are not like my previous 2018 3950BR steps, these have a hydraulic assisted setup on the left side of the step. It may be like said they are installed wrong but appears screen door was never designed for the stop plates on the left and right side and are binding it up.
These steps no longer have the twist lock in the center like the old ones did...
__________________
Jeff & Lori Banning + the Yorkies Lucy and Ricky
2018 3950BR
2017 Ford F350 King Ranch DRW 6.7L PS 4:10's
Monett, MO
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12-06-2017, 06:03 AM
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#8
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Quote:
Originally Posted by jeff_banning
My steps mentioned are the new/new MorRydes, they are not like my previous 2018 3950BR steps, these have a hydraulic assisted setup on the left side of the step. It may be like said they are installed wrong but appears screen door was never designed for the stop plates on the left and right side and are binding it up.
These steps no longer have the twist lock in the center like the old ones did...
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Mine are also the new design with the hydraulic assist and no latch.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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12-06-2017, 06:34 AM
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#9
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Jeff, I've seen the hydraulic Step Above installed. There was no interference with the screen door or entrance door. The DW didn't care for them as she was afraid she would trip over the strut mounted on the inside. Perhaps you could contact MorRyde and request the installation specifications and determine if the installation was performed correctly. If it was not, it would be a warranty issue.
Best Regards.
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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09-17-2020, 10:21 AM
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#10
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New Member
Join Date: Feb 2019
Location: Angels Camp
Posts: 4
M.O.C. #23494
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We are having the same problem but we don’t have the licking steps. Hate to take yo our dealer to have it sit there for 2 months.
__________________
Mel & Lucinda
Angels Camp, CA
F350-2019-3120RL-20thAnniv
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09-17-2020, 12:49 PM
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#11
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Montana Master
Join Date: May 2005
Location: Fall Creek
Posts: 1,328
M.O.C. #3699
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We changed the OEM steps to aluminum ones that fold into the outside of the trailer. I never cared for the steps that fold up into the inside of the Montana. Just my opinion.
__________________
Bob and Nancy Kassl Fall Creek, Wisconsin
2015 Montana 3440RL Legacy Edition, G614's, Pressure Pro TPMS, Dish Tailgaters
2016 GMC Sierra Denali 3500 CC SRW, Iridium Metallic, Duramax Allison Transmission
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09-17-2020, 01:29 PM
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#12
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Montana Fan
Join Date: Mar 2015
Location: Caledonia
Posts: 345
M.O.C. #17151
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Quote:
Originally Posted by lucyluki
We are having the same problem but we don’t have the licking steps. Hate to take yo our dealer to have it sit there for 2 months.
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Mel and Lucinda,
I don't understand your statement. What are licking steps? If I understood your statement, perhaps we could assist.
Best Regards.
__________________
John & Laura___& Bentley
2017 Montana 3950BR
2015 GMC Sierra Denali Dually
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09-17-2020, 02:03 PM
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#13
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Montana Master
Join Date: Jan 2018
Location: Austin
Posts: 2,390
M.O.C. #21044
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OP stated - We have a 2017 3720 with the new style stairs that are locked in the door way.
I'll bet Mel and Lucinda meant "We are having the same problem but we don’t have the locking steps"
__________________
MikenDebbie Aggie ‘77 in the sticks near Austin TX
2019 Chevy 3500 High Country DRW
2018 Montana 3921FB
Aussie Gus + Texas Heeler Jimmy
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