Shout out, great support!

[kowbra]

Hi all,

It occurs to me that we often hear only about the times when support does not meet our expectations. So, I want to send a shout out to the support at Montana for a recent experience.

My issue started on Thanksgiving day, when I lost power to the rig. My friend has an electrician that works for him so he came over. After some basic troubleshooting, he said it would take someone familiar with RVs and this model in particular.
I emailed Matt Wolkins (the solar and power guru for Montana), and he returned my email shortly - on the long weekend, right!
Long story short, Matt got me to test some things to find where the issue was, and arranged to have Keystone send out the failed part. But he also gave me instructions that I could give to the electrician so that he could restore power while we waited for the part.

This is beyond my expectations. And, I've had similar responses this summer with the solar system; it was a combination of me not fully understanding the system, but also some troubleshooting help from the factory. I would say my experiences with the team at Montana have been the best I've ever experienced in over 20 years of owning RVs.

Great work, and I want to make sure all know how impressive this is!

Brad