I had a similar issue with my 2019 3791RD awning and found that if I unplug the power to the motor and plug it back in, it worked again. Apparently the connector just below the motor inside the forward awning arm gets corroded over time and loses contact. Just unplugging and plugging it back together fixed it. I've had to do that twice now in the last 4 years, even after spraying it with contact cleaner.
BTW, if yours get stuck in or out, you can run it manually with a drill and 1/4" driver bit by removing the plastic cover on top of the motor and turning the nut with your drill. One direction is closed, the other open.
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Robert & Diana McNeal
2019 Montana Legacy 3791RD 20th Anniversary Edition
2014 F350 4x4 6.7L SRW
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