Not us, but my BIL had a problem with his TV lift system in his new Cougar, but he took it back to his dealer and they fixed it. We don't know what this was caused by.
The TV lift didn't work amongst other things, he went back to the dealer, they had it for a couple of days (they worked on the other things, too), he got it back, all is good and works and no more came of it.
Based on some other things I've seen with my rig, even after 10 years, I find a few screws loose or gone. Fortunately, my TV was the old glass tube that sat in a cabinet above the fireplace, so no fancy lifts. I have since removed the glass tube and installed a bracket and 40" flat screen. Still no lift. Good luck to you, but I'm guessing removing the fireplace is in order (from seeing my BILs setup).
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