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12-02-2021, 01:20 PM
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#1
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Montana Master
Join Date: Jul 2020
Location: Battleford
Posts: 627
M.O.C. #26690
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Shout out, great support!
Hi all,
It occurs to me that we often hear only about the times when support does not meet our expectations. So, I want to send a shout out to the support at Montana for a recent experience.
My issue started on Thanksgiving day, when I lost power to the rig. My friend has an electrician that works for him so he came over. After some basic troubleshooting, he said it would take someone familiar with RVs and this model in particular.
I emailed Matt Wolkins (the solar and power guru for Montana), and he returned my email shortly - on the long weekend, right!
Long story short, Matt got me to test some things to find where the issue was, and arranged to have Keystone send out the failed part. But he also gave me instructions that I could give to the electrician so that he could restore power while we waited for the part.
This is beyond my expectations. And, I've had similar responses this summer with the solar system; it was a combination of me not fully understanding the system, but also some troubleshooting help from the factory. I would say my experiences with the team at Montana have been the best I've ever experienced in over 20 years of owning RVs.
Great work, and I want to make sure all know how impressive this is!
Brad
__________________
2021 Montana 3790RD, Legacy, Super Solar Flex
2020 RAM 3500 Limited, HO
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12-02-2021, 02:12 PM
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#2
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Established Member
Join Date: May 2021
Location: Sycamore
Posts: 42
M.O.C. #28689
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Nice to hear some positive experiences once in a while! Glad it worked out for you.
__________________
2014 Montana HC 343RL
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12-02-2021, 09:50 PM
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#3
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Montana Master
Join Date: Aug 2004
Location: Livermore
Posts: 5,142
M.O.C. #1920
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Brad, glad it worked out. We also had an issue with the dreaded PD transfer switch and got assistance on a Saturday. We have had great support and love our Super Solar system.
__________________
Ron and Terrie Ames - MOC #1920/KF0NTA
2021Montana 3230CK Super Solar Legacy Package
2021 Ram 3500 Laramie Longhorn, BIM Charging
4x4, SRW, LB, Crew Cab, Pullrite 3900 Hitch
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12-03-2021, 07:46 PM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Over the years we've had great responses from Keystone Customer service. On several occasions going over and above to get us right and on the road.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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12-03-2021, 07:53 PM
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#5
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Established Member
Join Date: Apr 2021
Location: Kittitas
Posts: 36
M.O.C. #28508
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That's really cool. Good for you. As a new Monty owner that is great to hear. How did you get the Email address?
__________________
2021 Montana Legacy, 3781RL, Cobalt FBP, Cottage Kitchen, CareFree SOK III toppers, Onan 5.5KW Gen, Solar 300W, 2000W Magnum inverter, Goodyear 17.5" G114's, 2-100 amp Battle Born Batteries, Waste Master w/storage box, Frizz Life water filters, Hughes WatchDog.
2015 GMC 3500HD Denali, 4x4, DuraMax, CC, SRW, SB, PullRite Slider, Truck USA Roll top.
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12-04-2021, 12:15 PM
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#6
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Montana Master
Join Date: Jul 2020
Location: Battleford
Posts: 627
M.O.C. #26690
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Quote:
Originally Posted by Trout30
That's really cool. Good for you. As a new Monty owner that is great to hear. How did you get the Email address?
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When we first purchased our unit, Sam Lengeritch the Product Manager reached out to us as well as the regional sales rep.
Sam shared the email addresses as needed. I suspect this was due to our ordering the Super Solar Flex package, which he indicated was to be supported directly by the factory not the dealers.
If you want to reach out to Sam directly, you can PM him here on the forum as username MOOTANA.
hth!
Brad
__________________
2021 Montana 3790RD, Legacy, Super Solar Flex
2020 RAM 3500 Limited, HO
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12-04-2021, 04:12 PM
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#7
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Established Member
Join Date: Apr 2021
Location: Kittitas
Posts: 36
M.O.C. #28508
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Hey Kowbra, thanks a bunch for the info on Sam's PM. Could be useful in the future.
__________________
2021 Montana Legacy, 3781RL, Cobalt FBP, Cottage Kitchen, CareFree SOK III toppers, Onan 5.5KW Gen, Solar 300W, 2000W Magnum inverter, Goodyear 17.5" G114's, 2-100 amp Battle Born Batteries, Waste Master w/storage box, Frizz Life water filters, Hughes WatchDog.
2015 GMC 3500HD Denali, 4x4, DuraMax, CC, SRW, SB, PullRite Slider, Truck USA Roll top.
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12-04-2021, 04:35 PM
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#8
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Montana Master
Join Date: Oct 2004
Location: Salem
Posts: 7,547
M.O.C. #2283
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When we are willing to say when we have got poor service we should be willing to share when we have got outstanding service. It’s only fair not only to the Montana or other companies but to each other. Sure everybody is going to make mistakes but when they correct them it’s hard to find fault.
Lynwood
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12-05-2021, 08:30 AM
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#9
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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It is good to get that kind of service especially during off hours. Sounds like the new solar system is their baby and are keeping an eye on it.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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