|
B&W customer service
First time posting but not a new member. I have been reading the post on this forum for a couple of years. I recently had a problem with my B&W Companion slider hitch with the slide operation. It appeared the the rollers were not rolling as the should, but rather grinding on the stainless rods and prematurely wearing them down. I have had this hitch for three years and finally contacted B&W for their suggestions and was surprised at the response. They ask me to send pictures of the problem and got back to me with we'll replace it.. All I had to do is cut the hitch in half and send them the pictures of the destroyed hitch. They sent a new hitch which was delivered within a week. I thought I would send a good response from a B&W customer service since I read a lot of bad experiences customer from various other companies. Thanks for listening.
|
Threaded Mode
