taking forever

[Gubs]

Anyone else experience this sort of problem.
Took my new Montana 3121 in for a few (minor) fixes that I could have taken care of at home, however wife strongly suggested to let the pro's handle it since it is under warranty. They have now had my unit held hostage for four weeks and they tell me it will be at least two more weeks since they are having difficulties getting the parts they need to may the repairs. My Lord, I could have made the parts myself faster than this. Is everyone having problems getting parts? Had a friend that ordered a part from Amazon and got it in two days, guess from now on I should do that, right? Anyhow, just wondering if anyone else is experiencing this sort of problem.

[RMcNeal]

Not just slow getting parts here. It took me a month to get an appointment for 3 months out. I was told with Covid, that sales are through the roof and there are so many repairs to the new units to get them out the door, that the backlog is unbelievable.

[JDDilly]

Parts are slow, but I didn't leave my rig with the Dealer. They ordered the parts and I scheduled service for 3 months out. They had all but to of the parts in, so they fixed them and I took it home again. Now the last 2 parts are in so I am going in on April 12th and they are fixing the last 2 items while I wait.

[Ahdmeyer]

yes had same problem when i took mine in for a few warranty claims a while back, i left mine and went by a week later and it was stuffed way in the back lot. was not a happy camper, went in and asked why and said parts were the problem. i dont think it was just parts i believe they are all the same in getting things done. when i went to pick it up batteries were dead, and had to wait to charge it to hook up. think they would at least turn the battery switch off i dont like to deal with any dealers at all.. i see you are from glendale could that be glendale az? good luck

al meyer
3931fb az

[Montana Man]

It is a good idea to not let them store it. Covid gets blamed for everything but what I've seen is dealers can be as inefficient at ordering parts as they are at doing the repairs. I've seen where a dealer claims they are waiting on parts when I could order them right away no problem. Just an excuse to cover wait time for the shop. Have them call you when the parts are in and can set a date to bring the trailer in.

[432bartman]

As Covid issues are on the decline and things are opening back up, I hope the RV industry ramps up to full production & repairs, which includes the staff to deal with this demanding industry. Hope your rig gets fixed soon.

[DQDick]

We took our HC in to the shop the day after labor day and it didn't get all the parts in till early November.(luckily that's our spare rig) A slide motor, black tank valve and ceiling fan were the issues. It's my understanding that new rigs are sitting up in Goshen waiting for ceiling fans right now. Mobile repair folks out here in NM are also having problems with parts, even things like light switches and sail switches. And yes, I can frequently find on Amazon what you can't get thru the dealer network.

[justjon]

Originally Posted by DQDick

We took our HC in to the shop the day after labor day and it didn't get all the parts in till early November.(luckily that's our spare rig) A slide motor, black tank valve and ceiling fan were the issues. It's my understanding that new rigs are sitting up in Goshen waiting for ceiling fans right now. Mobile repair folks out here in NM are also having problems with parts, even things like light switches and sail switches. And yes, I can frequently find on Amazon what you can't get thru the dealer network.

Yes I had the same issue with my 373FL Montana I found after talking with several people at the dealership that if it is warranty work everything has to be approved from Keystone in Indiana . They take pictures and then send them in and wait for the approval if they choose to fix it. But if you pay out of your pocket it is in and out in 3 or 4 days . I don’t think much of RV warranty . Now I do everything my self . They kept my 5th wheel for almost 7 weeks . My friend has a Forest River built trailer and had the same problem . RV builders and dealers just want to sell the unit and that is it. Be thankful that you are a handy person . Best of luck.

[AZ Traveler]

Larry,

What parts are they having trouble getting?

Which dealer are you using?

[69Roadrunner]

Could some of the problems be with Keystone, I beginning to believe they aren’t as customer oriented as some of the other manufacturers? Been looking on Jayco 5th wheel forum and people speak of better customer service. Also I’m not seeing as many problems mentioned there as here on this forum. I for one will never buy another Keystone, had 2 and both have had lots of problems.

[Timberdoodle]

Originally Posted by 69Roadrunner

Could some of the problems be with Keystone, I beginning to believe they aren’t as customer oriented as some of the other manufacturers? Been looking on Jayco 5th wheel forum and people speak of better customer service. Also I’m not seeing as many problems mentioned there as here on this forum. I for one will never buy another Keystone, had 2 and both have had lots of problems.

My feeling exactly as far as Keystone is concerned. There lack of caring makes it very difficult if not impossible to full time in their products. I have had many many problems with my 2014 Montana 3402RL. NEVER AGAIN KEYSTONE!!

[Timberdoodle]

Originally Posted by Timberdoodle

My feeling exactly as far as Keystone is concerned. There lack of caring makes it very difficult if not impossible to full time in their products. I have had many many problems with my 2014 Montana 3402RL. NEVER AGAIN KEYSTONE!!

Brand new and hit the road. Water pump didn’t pump. Ran but no H2O. Stopped at three different dealers between New York and Nevada. They couldn’t/wouldn’t help unless we abandon our full time home and let them pull the pump, contact Keystone and wait until they decided what they would do. With no place else to stay we continued living on jugs of Walmart water until we could stop at an RV park to hook on city water. There was no COVID back then, just a company that didn’t give 2 hoots about us. The dealers knew there was a bad pump but not good enough for Keystone. NEVER AGAIN KEYSTONE!
It was the same for several other issues. Got to leave it until Keystone approves then wait for parts and then wait until dealer puts them in. I can tell you I have had great service from COAST RV near Myrtle Beach. The shop is in Conway, SC but they have large vans and come to the RV park to fix the unit.

[Bad Moon]

Never had a problem with the pump not working; my only pump-related complaint is the 100db noise it makes. Wakes the whole RV park when you flush the toilet in the middle of the night.

[dhuhn]

I had to take my rig in last fall, they had to get part took 6 weeks to get parts. they had a sign there stating you will need to pick up your rigs and then when parts came in they would schedule the repair. Its all do to having to get parts from suppliers.

[MARK A]

RV dealerships are where Used car sales people go to learn how to lie convincingly. It's terribly frustrating.

Normally if a business gets caught telling lies repeatedly they die a slow and painful death, but not the RV business. I don't understand it.


Mark

[rames14]

Not only are they having issues with parts for repair, it is impacting new units as well. Remember, Keystone, Jayco, etc. buy from the same people. My new 3230CK came off the line minus the rear inside back window trim. It should be on its way soon to my dealer. However, your satisfaction with your Montana will depend to a large extent on how well your dealer does. We bought from our dealer without even getting a second quote. I have never had to leave my Montana overnight in the six years we’ve had it. We struggled to nitpick items during PDI. Best of luck getting your Montana back soon.

[SLB]

I to have a 2021 3121RL and getting in to do warranty work is a joke at best. Dealers have really no incentives to do it in timely efficient manner. Same with Keystone Customer Service. I tried repeatedly to order a fan switch and basement light for a month and so far zero luck. Thought it would be a simple process under their do it your self plan. Only got the run around so far Warranty for a year is use less in the current environment unless you want to leave your rig somewhere for 3-4 months. Keystone needs to step up and address these issues with their dealers and customer service.

[Al D.]

When I took mine in for some repairs and got the same response from my dealer about couldn't get parts. So I called Keystone and talked to them. Very Very helpful. They told me to tell the dealer to actually order the parts and they would ship them. Amazingly after I talked to the dealer the parts showed up in a few days. Always follow up. I have even contacted parts manufacturer to eliminate excuses.

[lakejumper]

Rames14, I’m curious which dealership are you using? I’m in Santa Rosa, CA

[richfaa]

When ordering parts from a dealer I always get the invoice from the dealer indicating they have actually ordered the part. 3 weeks or so has been the norm for receiving parts.