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04-30-2021, 08:07 AM
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#1
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New Member
Join Date: Apr 2021
Location: HAINESPORT
Posts: 7
M.O.C. #28596
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Warranty Item Approvals
New to Montana with a 2021 3121RL. Returned to dealer for repairs within first 3 weeks for warranty repairs. When I went to pick up no repairs had been completed. Tells me that Keystone has to approve first.
Is this normal for all warranty repairs?
I would think things like a non functioning tail light, missed it on PDI, would not need approval on brand new unit.
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04-30-2021, 08:23 AM
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#2
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 3,933
M.O.C. #20477
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Tom,
I did not experience that. It likely has a lot to do with the dealer. Some may want to avoid any risk of not getting paid by always getting approval upfront. The approval is generally no more than a phone call unless the issue is really involved.
Parts tend to be the long pole. My dealer has limited storage and wants to get you rig off the lot quickly. They try to coordinate parts before bringing the rig in.
It is a lot easier to coordinate once you get out of warranty.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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04-30-2021, 08:44 AM
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#3
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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The dealer should have informed you of the process. They should have swapped a tail light regardless of approvals. I would be leary of their service department.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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04-30-2021, 09:11 AM
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#4
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Site Team
Join Date: Jun 2011
Location: Wilsey
Posts: 18,799
M.O.C. #11455
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Most if not all of these problems tend to be the dealer. I would give Keystone customer service a call and see if a case has even been opened for you.
__________________
Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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04-30-2021, 11:00 AM
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#5
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Montana Fan
Join Date: Nov 2019
Location: Roseville
Posts: 265
M.O.C. #25257
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I agree, it is most likely the dealer. I had my MHC in about a month ago. The dealer sent the request to keystone and had approval the next day. Repairs were made and I picked it up the next day. 3 days total.
__________________
Jim and Carole
Roseville, MN
2018 RAM 3500 DRW, Diesel, Long Box, Air Lift Bags - 2020 Montana HC 381TH, Sailun S637
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04-30-2021, 11:38 AM
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#6
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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Another problematic DEALER. I never had to leave any of our 3 Montana fivers at the dealer. Can only think of 1 item in 10 years that needed pre approval andmy dealer had it already when I arrived.
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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04-30-2021, 11:46 AM
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#7
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Montana Master
Join Date: Feb 2012
Location: Lake Gaston
Posts: 8,773
M.O.C. #12156
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Agree, dealer not proactive. Our dealer service department has routinely gotten over the telephone approval for warranty work, even once sending photos electronically to Keystone for documentation. My opinion, dealer service depts dont like warranty work because Keystone provides funding levels not profitable, and dealer would rather have his bays full of non-warranty work where he can bill whatever hours he wants. And just like WeBeFulltime, we have never left our rigs parked at a dealer location. We take it in, they inspect, order the parts, and we bring back when parts are in and ready for installation.
__________________
Mike and Lorraine
2002 3655 FL, 2005 3650RK
2010 3665RE, 2015 3910FB
F350 crew cab dually 6.7
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