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Old 05-04-2011, 06:29 AM   #21
richfaa
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Join Date: Jan 2005
Location: North Ridgeville
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M.O.C. #2839
Nice post Phil. That is the way it is.. I have always said that if they would build a 5tn wheel to my spec's determined by the way we use it the thing would weigh 35/40K and cost 300K plus and we would not be on the road. Like Phil having seen how these things, any brand are built and the quality of materials used and the beating we give it ..they hold up well.
 
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Old 05-04-2011, 07:01 AM   #22
simonsrf
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So Gary,
There you have it, MOC members defending faulty workmanship, poor customer service and inadequate inventory. These members don't care about the money and time you spent; they just want to defend the company and the fact they bought one...and are afraid to admit their mistakes.

Funny how they give praise to the company when poor workmanship or faulty engineering is fixed....How much more of your money should be spent to fix something that shouldn't have failed in the first place?

Most people want to defend their purchase. The same company problems continue, they haven't changed in the 4+ years I've been watching, the forum fodder continues, and the company turns a cheek and fails to address the issues...it's cheaper that way for them.

People, you missed the point. It's about your safety, not your wallet!
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Old 05-04-2011, 07:59 AM   #23
GaryM
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Join Date: Dec 2009
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I understand what everyone it saying when they say it is a recreational vehicle. But that is not the issue here all, stuff fails and you will have problems . I have owned trailers, trucks (GMC) etc and never had any problems or very little problems with them. I have never had problems like I am having with this new RV. Whether you pull a rv 500 miles a day for 30 days or 10 miles a day for 1500 days if the product is going to fail it will. The fact that the fireplace quite working or the cabinet door is defective or the other cosmetic stuff that I had fail is irrelevant. I could not care less about that. It is all about the safety aspects of the equipment, the lack of communication and slow response and understanding from Keystone. First It should be of the highest priority of Keystone to solve any customers problems. I questioned Keystone and Dexter about the potential problem of the tire coming off and the effects it would/could have on the other axle as the weight doubled and exceeded it load capacity. They said let the dealer look at it. The dealer recommended that the axles and springs be replaced. Keystone/Dexter did not replace them, just the brakes and drums. In Pendleton I asked for them to check the alignment, but they don't do that there so I was told. There was no attempt to have it done. Well now the tires have been replaced and the tire shop said that the axles are out. None of this would not have happened if people would listen. If the seals (3) didn't leak grease and contaminate the brakes this RV would have never been in the shop for drive train problems in the first place. I have always relied on good reliable equipment as my employment requires me to travel many miles a year. When there were problems it was always address in a professional manner, the repairs were reliable and it was done in an acceptable amount of time. It is all about safety and these problems will never change as long as people accept them and say “it is a recreational vehicle”.

Just an experience we had In Pendleton at the casino we had a $50.00 bottle of wine with our meal and the wine was very good but there was sediment in the bottom of the bottle, they took 20% off your entire bill. Now that is service. They got a very good tip.

Gary
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Old 05-04-2011, 08:03 AM   #24
GaryM
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You are so right Robbie. If we don't speak up it will just continue.
Oh, I here a rumor that you may go to Alaska, is that true?
If so keep your tires in good shape.

Gary

Quote:
quote:Originally posted by simonsrf

So Gary,
There you have it, MOC members defending faulty workmanship, poor customer service and inadequate inventory. These members don't care about the money and time you spent; they just want to defend the company and the fact they bought one...and are afraid to admit their mistakes.

Funny how they give praise to the company when poor workmanship or faulty engineering is fixed....How much more of your money should be spent to fix something that shouldn't have failed in the first place?

Most people want to defend their purchase. The same company problems continue, they haven't changed in the 4+ years I've been watching, the forum fodder continues, and the company turns a cheek and fails to address the issues...it's cheaper that way for them.

People, you missed the point. It's about your safety, not your wallet!
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Old 05-04-2011, 04:25 PM   #25
sreigle
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Robbie, I do not agree with you about MOC members "defending" Keystone. I think what you are seeing here is some have had bad units and others have had good units. We, for one, have had pretty good luck with ours. Not perfect, but about relative to our expectations. I certainly would not pooh-pooh those who have problems. Those problems are real and they're frustrating. But most of us have had pretty good units. And that's just as accurate for us and I would expect those who have had worse units could accept that there are good ones out there, just like those of us with good units have to understand there are bad ones out there, as well.
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Old 05-04-2011, 04:44 PM   #26
HamRad
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Quote:
quote: Quote is Robbie Simmons
Gary and Steve,
Even after paying the bucks for an axle alignment, we're still getting adverse tire wear. We're looking forward to getting rid of this rig, but going to hang in there and keep throwing small amounts of money at it to keep safe. Only 458 days, and we'll be dumping this coffin on wheels.
Wow Robbie if my unit was as bad as you are making yours sound I certainly would not be waiting over a year to "dump" it for another!

My life is worth more than whatever you are waiting 458 days for! As a matter of fact I would not spend another minute in something described as "this coffin on wheels"!

Get out of it now if it is that bad. You got me worried. Travel safely, Dennis.
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Old 05-04-2011, 04:50 PM   #27
bncinwv
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I, like Steve have had good results with both of the Montana's we have owned. We did have a Mission fail (with no collateral damage), and had some minor hydraulic issues that were addressed under warranty (my fault for not detecting a flip-flop under the slide) along with other minor issues. I honestly believe that there are a few bad rigs just as there are a few bad anything that one can purchase, including vehicles. I have never defended faulty workmanship, and have experienced relatively good customer service since I have purchased from dealers that stand behind what they sell. We do not use our rig as much as most on the forum, which I am sure contributes somewhat to our success rate with our rigs. I feel for those who have had many issues and fully understand the disappointment that accompanies it. We have been fortunate and therefore I harbor no ill will towards Keystone. Like anything, others opinions may differ, and I am entitled to mine. I have never been afraid to admit my mistakes and have done so many times on this forum so that hopefully others can learn from them, but I honestly do not feel that my purchases of Keystone products has been a mistake. I am not posting this as a retaliatory measure, but rather to hopefully show that there are different sides to every story. I can only hope that those experiencing long, drawn out problems on behalf of Keystone are at least fortunate enough to have a strong dealer standing behind their product. That should be the first line of defense. I have never had any qualms about going directly to the owner of the dealerships I have purchased from to express my opinions and tell them that I fully expect them to stand behind their product.
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Old 05-06-2011, 03:25 PM   #28
sreigle
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Robbie, are you still at Arches? If not, where to now?
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Old 05-07-2011, 03:22 AM   #29
richfaa
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We did our homework and understood what we would be getting Montana or any other brand in the price range we could afford. We saw the assembly lines . We noted the quality of vendor provided items and the quality of workmanship at the plants. We are not defending what they did as we well know what they did and how these things are built. I do not beleive that we wou;d have had any better with any other brand. The Rv industry is what it is and if we should make our purchase understanding that.

We have had our share of problems but have been able to work with the dealer or Keystone to have then resolved' I may not purchase another Montana if it does not meet our needs but I would expect no better quality in another brand.
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