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11-30-2018, 04:16 PM
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#1
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Montana Fan
Join Date: Sep 2015
Location: Anaheim Hills, CA
Posts: 161
M.O.C. #17873
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Bad refrigerator
I have a brand new 2019 3120RL Montana picked up 2 weeks ago and was ready to take the 1st trip. Turned on the refrigerator for the 1st time on A/C left it overnight and was 75 degrees inside. Norcold 2118 4 door. According to the display everything is good no blinking AC tried it on LP burner comes on and stays on and no blinking FL the coils in the back of the refer is getting hot but nothing cooling down. No red light at the safety temperature switch so that was not tripped. Called the dealer for service they tried to put me off until the end of January of 2019. Found another dealer to get it in right away and after a week or so they said the refer needs to be replaced and it would take 3 weeks or more. I just don't understand why the factory and or dealers don't check this stuff out before they let the end user deal with their problems it would save every time and money.
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11-30-2018, 05:01 PM
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#2
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Montana Fan
Join Date: Jan 2018
Location: Manahawkin
Posts: 274
M.O.C. #21100
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Basically it would cost more for a dealer to do this, and MFG’s only randomly check the units out. The dealer we purchased from tested everything out even put fresh water in our tank to make the ice maker work. I did request they check everything out only by if there were problems I wasn’t signing the papers to purchase. The CW we used sucked for follow up but the tech was good at testing and correcting our small issues on our 2018 3121RL.
Good luck getting that all to work we were getting a 3121 until I read about the issues and found out the 18 cut Norcold costs $4800 to replace and I can replace our Samsung 18 residential 4 times for that kind of $. I should mention we don’t dry camp, we have a 2000watt inverter and 2 high end batteries so we can run Refridge for about 24-36 hours without ice maker
__________________
2016 F350FX4 King Ranch CC SB 6.7PSD
2018 Keystone Montana 3121RL
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11-30-2018, 05:03 PM
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#3
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Site Team
Join Date: Sep 2017
Location: Oro Valley
Posts: 4,081
M.O.C. #20477
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Darryl,
Did it work when you did your PDI?
Not sure if you are planning to boondock or staying in campgrounds with hookups. One option is to push for a temp small dorm size refrigerator to keep your trip going. Easy with hookups but will need an inverter if boondocking.
__________________
Zack and Donna plus Millie and Ranger
2018 3160RL
"Life is too short to stay indoors, enjoy the ride!"
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11-30-2018, 07:37 PM
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#4
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Montana Fan
Join Date: Sep 2015
Location: Anaheim Hills, CA
Posts: 161
M.O.C. #17873
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Quote:
Originally Posted by AZ Traveler
Darryl,
Did it work when you did your PDI?
Not sure if you are planning to boondock or staying in campgrounds with hookups. One option is to push for a temp small dorm size refrigerator to keep your trip going. Easy with hookups but will need an inverter if boondocking.
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The dealer didn't do the PDI on th refer it turned on AC and LP and there was no faults so they thought everything was OK but it was not left on for a few hours. The refer functions normal just won't get cold
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11-30-2018, 07:43 PM
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#5
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Montana Fan
Join Date: Sep 2015
Location: Anaheim Hills, CA
Posts: 161
M.O.C. #17873
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Quote:
Originally Posted by Wicked1
Basically it would cost more for a dealer to do this, and MFG’s only randomly check the units out. The dealer we purchased from tested everything out even put fresh water in our tank to make the ice maker work. I did request they check everything out only by if there were problems I wasn’t signing the papers to purchase. The CW we used sucked for follow up but the tech was good at testing and correcting our small issues on our 2018 3121RL.
Good luck getting that all to work we were getting a 3121 until I read about the issues and found out the 18 cut Norcold costs $4800 to replace and I can replace our Samsung 18 residential 4 times for that kind of $. I should mention we don’t dry camp, we have a 2000watt inverter and 2 high end batteries so we can run Refridge for about 24-36 hours without ice maker
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I do a lot of off grid and I was worried about keeping the res. refer going without adding more solar.... I do have 265 watts and going to add another 265 watt panel and 300ah of lithium batteries I may have been ok but hindsight it's too late now
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12-01-2018, 05:25 AM
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#6
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Montana Master
Join Date: Jun 2018
Location: Carson City
Posts: 2,017
M.O.C. #21963
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I would suggest operating every single function the trailer has several times. Make a list of issues to be fixed when it goes in for the fridge. Check also labeling on switches and every possible tv connection.
Getting past these issues is a pain. You'll eventually get everything working, hang in there we all have.
__________________
2016 3160, Legacy, Sailuns, Splendide 2100 xc vented, 1 1/2" axle lift blocks, disk brakes. 2014 Ram 3500 SRW SWB 4X4 6.7 Aisin Mega Cab, EBC slotted disks and brakes, Titan fuel tank.
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12-01-2018, 06:07 AM
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#7
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Montana Master
Join Date: May 2011
Location: Hixson
Posts: 3,436
M.O.C. #11397
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My dealer hooks all units up and checks EVERYTHING over a 2-3 day period. I have bought 3 units from them and all were done this way. Our last one even had a full bin of ice. Your dealer is a dud!
__________________
2018.5 Montana 3791RD
Full Timers 9/1/2010 through 1/16/2020.
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12-01-2018, 06:16 AM
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#8
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Montana Master
Join Date: Oct 2017
Location: Trinidad, TX
Posts: 506
M.O.C. #20746
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Quote:
Originally Posted by WeBeFulltime
My dealer hooks all units up and checks EVERYTHING over a 2-3 day period. I have bought 3 units from them and all were done this way. Our last one even had a full bin of ice. Your dealer is a dud!
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Same here. Our PDI was very thorough all the way to having ice in the bin. Did we uncover minor issues after the shakedown cruise? Yup and I fixed all of them.
__________________
2018 Ram 3500 Laramie Longhorn 4X4 Dually Cummins Aisin CC LB / B&W Companion hitch
50 Gallon Transfer Flow in bed tank w/ Trax 3
2018 Montana 3121RL
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12-01-2018, 07:00 AM
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#9
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Montana Master
Join Date: Jan 2005
Location: North Ridgeville
Posts: 20,229
M.O.C. #2839
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The cooling units failed on both our 06 3400 and our 13 3402 Big sky within the first 3 years of long time use. We are on shore power all the time except when in route or defrosting. We replaced both with a quality cooling unit from the Amish place in shipsuwana????, ind and they have never failed.
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12-01-2018, 12:49 PM
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#10
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Montana Fan
Join Date: Jan 2018
Location: Manahawkin
Posts: 274
M.O.C. #21100
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Quote:
Originally Posted by richfaa
The cooling units failed on both our 06 3400 and our 13 3402 Big sky within the first 3 years of long time use. We are on shore power all the time except when in route or defrosting. We replaced both with a quality cooling unit from the Amish place in shipsuwana????, ind and they have never failed.
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Morton’s on the Move ( A YouTube couple living FT) just did a video on converting an RV fridge to a residential fridge, they got the parts from a company in shipsuwana Ind.
Tom Morton has a whole video on how they did it, he does all the work on his Dodge Dually and their 5th wheel and puts the videos on YouTube.
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12-09-2018, 01:14 PM
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#11
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Montana Fan
Join Date: May 2017
Location: Apple Valley
Posts: 136
M.O.C. #19913
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Norco Refregerator
I had the same problem. I disconnected all power, AC and the battery from the trailer. Let it sit for a half hour and then it worked. There was something that needed to reset.
John
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12-09-2018, 03:12 PM
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#12
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Established Member
Join Date: Apr 2015
Location: Idaho Falls
Posts: 22
M.O.C. #17294
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Had my rig washed in Yuma, they got the high limit switch wet, ended up buying a new refer unit, be careful
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12-09-2018, 03:31 PM
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#13
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Montana Master
Join Date: Apr 2016
Location: North Lake Tahoe
Posts: 639
M.O.C. #18510
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Wicked one, Be careful what you wish for. I talked with the tech at Keystone about which refer I should get and he said if you are on the road a lot get the RV refer. If you are a fulltimer and park it for a month or more or are a snowbird, then get the residential refer. He said the residential refers are not made to handle the bouncing around like an RV fridge is. So choose wisely.
__________________
2017 3820FK Legacy Edition full body paint Montana, For Sale this November, 2018. 2016 Ram 3500 long bed Dually Cummins Turbo with air bags
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12-09-2018, 09:05 PM
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#14
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Seasoned Camper
Join Date: Sep 2018
Location: Prescott
Posts: 82
M.O.C. #22749
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Hope you have better luck than we have had trying to get the same refrigerator in our brand new 3820FK fixed or replaced. Our problems started on September 8th. Keystone gives our dealer the excuse that they are trying to find a solution by working with Norcold and hope to ok the repairs soon!! It’s only been three months. Keystone definitely lacks in the customer service arena.
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12-09-2018, 09:43 PM
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#15
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Montana Master
Join Date: Oct 2012
Location: Box Elder
Posts: 4,774
M.O.C. #12947
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Regardless whether the trailer is still in Keystone warranty or not, it would have been easier to have the dealer just contact Norcold directly to get things started. Keystone may still have to pick up labor for some of it. We had an A/C fail while still under warranty, and the CW we took the rig to for repair just went through Dometic and never got Keystone involved. I wonder if Keystone just drags their feet intentionally?
__________________
Bob & Becky
2012 3402RL
2012 Chevy 2500HD D/A CC 4WD
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12-09-2018, 10:38 PM
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#16
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Montana Master
Join Date: Apr 2016
Location: North Lake Tahoe
Posts: 639
M.O.C. #18510
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OK, I will share our little adventure with Keystone and Norcold RV Refer in our 3820FK. We had the 3820FK for 2-1/2 years and traveled 30,000 miles in it, and every now and then we noticed the refer would go out and not work. We had Keystone and Norcold on the phone trying to tell us what to look for, and low and behold, the refer would magically come back on line. Turns out about 6 months ago, we figured out the connection. Every time we turned on the rain sensing fan in the kitchen, it would turn off the refer??? We finally figured out this weird connection, because we did not use that front rain sensing fan very often. So we had our service center address this, and they said that they wired the refer directly to the battery to avoid the electrical interference this fan was causing???
__________________
2017 3820FK Legacy Edition full body paint Montana, For Sale this November, 2018. 2016 Ram 3500 long bed Dually Cummins Turbo with air bags
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12-10-2018, 10:23 AM
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#17
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Established Member
Join Date: Feb 2012
Location: Mesa
Posts: 31
M.O.C. #12209
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On the back of the fridge is a black plastic control box about 4" x 3" with a red led int it. Run a magnet around the light until it goes out. I forget where the sweet spot is. It has a magnetic reed switch that turns off the fridge. This happens a lot if you run it empty. Hoppe it works for you.
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12-10-2018, 11:04 AM
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#18
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Seasoned Camper
Join Date: May 2016
Location: Glen Alpine
Posts: 52
M.O.C. #18569
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Quote:
Originally Posted by vipermanden
OK, I will share our little adventure with Keystone and Norcold RV Refer in our 3820FK. We had the 3820FK for 2-1/2 years and traveled 30,000 miles in it, and every now and then we noticed the refer would go out and not work. We had Keystone and Norcold on the phone trying to tell us what to look for, and low and behold, the refer would magically come back on line. Turns out about 6 months ago, we figured out the connection. Every time we turned on the rain sensing fan in the kitchen, it would turn off the refer??? We finally figured out this weird connection, because we did not use that front rain sensing fan very often. So we had our service center address this, and they said that they wired the refer directly to the battery to avoid the electrical interference this fan was causing???
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Our 3820FK, as well as others I know of have this same problem. Actually seems like they may all have this problem since this is the only unit with the fridge up front, and hey why not tie the power sensitive fridge into a fan motor, and I am unsure if Keystone has corrected at the build level yet.
Regardless, we corrected the problem in the same manner except I left the fridge wiring intact and cut out the fan power circuit and rerouted to splice in with the front utility light, the clear one on the drivers side with the on off switch on the light housing under the 5th wheel overhang. All has worked perfect ever since. Yes, you will still have the fridge overheat circuit board get wet on occasion and need the magnet to reset, but this is a separate issue.
John - 2016 3820FK
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12-10-2018, 12:03 PM
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#19
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Montana Master
Join Date: Apr 2016
Location: North Lake Tahoe
Posts: 639
M.O.C. #18510
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John,
Very interesting. I hope your thread gets read by every 3820FK owner. We did not put 2 and 2 together, because we hardly ever used that front fan.
Dennis
__________________
2017 3820FK Legacy Edition full body paint Montana, For Sale this November, 2018. 2016 Ram 3500 long bed Dually Cummins Turbo with air bags
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12-10-2018, 01:37 PM
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#20
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Seasoned Camper
Join Date: Sep 2018
Location: Prescott
Posts: 82
M.O.C. #22749
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Our 3820FK is also tied into the fan, everyone ar Keystone acts surprised when we mentioned it. I guess they are unaware of the problem.
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