Quote:
quote:Originally posted by bsmeaton
Jim,
Been looking for those forever - just called the number you gave me - they won't sell them to me. They are only available with new refrigerators and don't sell them as parts.
Unbelievable.
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That kind of thing bugs me too! Usually, you need a 10 cent part to fix something, and they say, "You have to buy the complete assembly for $XX.xx to get that piece." And you know damned well that they have a crapload of just the piece that you need sitting in a box somewhere that they will throw in the dumpster come inventory time.
Some companies treat their customers right and will send small parts to you for free, and some companies could care less. Glad I have a Norcold, but who knows what they are like. Could be the same as Dometic I suppose.
Customer Service ain't what it used to be anymore. I don't know how some of these outfits stay in business, with their "screw you" attitude.